RevSpring Unveils Let’s Talk™: A New AI Solution for Seamless Patient Engagement
NASHVILLE, Tenn. – March 3, 2025 – In a bold move to enhance patient engagement, RevSpring, a frontrunner in healthcare engagement and payment solutions, has launched Let’s Talk™—an AI-driven virtual agent designed to transform the way patients interact with their healthcare providers. This innovative solution caters to the increasing demand for 24/7 access to information while significantly decreasing the burden on contact center staff.
A Game Changer for Healthcare Contact Centers
Healthcare contact centers often find themselves inundated with routine inquiries, leading to long hold times and frustrated patients. Traditional live support is typically limited to business hours, making it challenging for patients to get the information they need when they need it. Let’s Talk™ offers a solution by providing a conversational interface that allows patients to get answers to their questions at their convenience, eliminating the wait to speak with a human representative.
"As someone deeply embedded in patient engagement, I’m thrilled to introduce Let’s Talk to healthcare organizations that seek to connect better and faster with patients who prefer phone communication," said Kristen Jacobsen, RevSpring’s Vice President of Omnichannel Engagement. "With two decades of experience, we understand the complexities of automating phone interactions in healthcare, and we believe Let’s Talk will become the top choice for organizations aiming to deliver exceptional patient experiences."
Smart Technology Meets Real Needs
Let’s Talk™ goes beyond simply answering questions; it intelligently routes patients to the appropriate departments or self-service options. RevSpring combines industry expertise with conversational automation to ensure high call handling rates with fewer transfers, which means that patients receive reliable assistance quickly and efficiently.
A recent survey conducted by YouGov revealed that many patients prefer to use AI tools like chatbots and automated systems for everyday tasks, particularly if it means faster service. A third of the respondents expressed their preference for AI assistance over enduring long phone wait times, highlighting a significant shift in how patients are approaching healthcare interactions.
The Power of Personalization
RevSpring differentiates itself through its use of scoring and behavioral intelligence, which allows the technology to offer tailored digital solutions precisely when needed. "This ability to deliver personalized experiences is what sets RevSpring apart," Jacobsen added. Let’s Talk™ aims to enhance operational efficiency not just for the organizations but also for the patients, providing a seamless experience across digital and voice channels.
Expanding Access and Improving Outcomes
With substantial capabilities, Let’s Talk™ empowers healthcare organizations to address staffing challenges and operational inefficiencies while offering patients round-the-clock access to essential services. Whether it’s addressing routine questions, enabling automated payments, or facilitating prescription refills, this solution breaks down barriers, including language, by supporting multiple languages through advanced AI technologies.
Currently available for healthcare organizations eager to improve patient engagement, Let’s Talk™ offers a host of automated services tailored to specific provider needs. RevSpring is set to showcase this cutting-edge solution at HIMSS 2025, at booth 4435, inviting attendees to learn more.
Conclusion
RevSpring is leading the charge to invite technology-led solutions into healthcare spaces, and Let’s Talk™ stands as a testament to that vision. As the industry continues to evolve with advancements like these, patients can look forward to more accessible, efficient, and personalized healthcare experiences.
The AI Buzz Hub team is excited to see where these breakthroughs take us. Want to stay in the loop on all things AI? Subscribe to our newsletter or share this article with your fellow enthusiasts.
