🧪 Test?View on arXiv
Following the Flow the Law Requires: Training Voice Agents to Transfer to Unseen Regulated Procedures in Debt Collection
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fine-tuningpolicy trainingvoice agentsregulatory compliance
2610.18881
Builder Relevance
2h ago80%
Abstract
Voice agents must adhere to legal conversational flows in debt collection, and this study explores training a policy to handle unseen procedures.
Reality Card
Core Claim
A small, self-hosted policy can be trained to follow regulated procedures it has never seen, achieving a scenario pass rate increase from 15/43 to 40/43.
Method / Result
Documented checks improved from 67-71% to 93-100% after training.
Limitations
The audit of the shared specification found defects that were not exposed by its own metric.
Paper to code
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