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TauIndianBankBench: Procedure-Aware, Action-Oriented Evaluation of Tool-Using Conversational Agents
Not provided in the abstract
benchmarkingconversational agentsprocedural evaluationretail banking
2610.30161
Builder Relevance
2h ago80%
Abstract
This paper presents a benchmark for evaluating conversational agents in Indian retail banking, focusing on both procedural adherence and final outcomes.
Reality Card
Core Claim
The introduction of TauIndianBankBench allows for a more accurate assessment of language models in Indian retail banking by evaluating both the required procedural steps and the final records.
Method / Result
6.5-12.0% of sessions are judged successful when only the final records are checked, despite skipping required steps or making unrequested changes.
Limitations
The paper does not specify the authors or provide detailed methodology, which may limit reproducibility.
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